Shipping policy
🚚 Shipping Policy – Facenframes
Welcome to Facenframes!
We’re committed to ensuring that your eyewear reaches you quickly, safely, and in perfect condition. Please review our shipping policy below for complete details on how we process and deliver your orders.
📦 Order Processing Time
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All orders are processed within 1–3 business days (excluding weekends and public holidays).
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You will receive an email confirmation once your order has been shipped.
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Orders placed after 5 PM IST will be processed on the next working day.
Note: During promotional events or festive seasons, processing times may take slightly longer due to higher order volume.
🚛 Shipping Methods & Delivery Time
We work with trusted courier partners such as Blue Dart, Delhivery, DTDC, and India Post to deliver your products safely and on time.
| Shipping Type | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free on prepaid orders |
| Express Shipping | 1–3 business days | ₹99 (optional) |
| Cash on Delivery | 4–8 business days | ₹50 (handling charge) |
Delivery times may vary based on your location and courier partner availability.
🌍 Shipping Locations
Currently, we ship Pan India.
International shipping is not available at this time, but we’re working on expanding globally soon!
💡 Order Tracking
Once your order is shipped, you will receive an email or SMS with your tracking number and courier details.
You can track your order directly from our Order Tracking Page or via the courier’s website.
📦 Packaging
All eyewear and accessories are packaged with extreme care in tamper-proof boxes to ensure your product arrives undamaged and in perfect condition.
🚫 Order Delays
In rare cases, delivery might be delayed due to:
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Remote location or limited courier service
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Unforeseen weather or logistical issues
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Incorrect shipping address provided by the customer
If your order hasn’t arrived within the expected timeframe, please contact us at
📩 support@facenframes.com
We’ll be happy to help you resolve the issue promptly.
🔁 Damaged or Lost Packages
If your package arrives damaged, please record an unboxing video and contact our support team within 48 hours of delivery.
In case your order is lost in transit, we will replace or refund it after confirmation from the courier service.
💳 Cash on Delivery Orders
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COD is available on selected pin codes.
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Please ensure someone is available to receive and pay for the order.
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Repeated COD rejections may result in COD service being disabled for your account.
✉️ Contact Us
For any shipping-related queries, feel free to reach out to our support team:
📧 hello@facenframes.com
📞 +91-8409 8409 69
🕒 Monday to Saturday: 10 AM – 6 PM
